CUSTOMER SERVICE SPECIALIST

Dedicated to Enhancing Customer Satisfaction and Brand Engagement

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Your Partner in Exceptional Client Experiences

1500+

10K+

Inbound Calls (Sales & Issues)

Customer Cases Resolved

Wonder if I am a good fit?

  • Excellent organizational, written, and oral communication skills.

  • The ability to evaluate troubleshoot and follow up on customer issues

  • The ability to type swiftly and accurately (20+ words in a minute)

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Salesforce, NetSuite, SugarCRM, Photoshop, Canva, Office 365 Admin, GSuite, and VoIP tools like 3CX and Digium

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • And when it comes to juggling tasks—answering calls, chatting online, solving problems - can balance them effortlessly

  • Stay focused and organized, ensuring every detail is covered without missing a beat

  • Ultimately, the ability to stay calm under pressure, listen intently, and think critically, and always be ready to deliver the best possible experience, no matter the challenge.

SUMMARY

Dedicated and resourceful Customer Service and Marketing Support Specialist with a strong foundation in data-driven analysis, cross functional collaboration, and customer satisfaction. Skilled in managing client relationships, enhancing brand engagement, and streamlining communication processes. Known for excellent problem-solving, multitasking, and active listening skills, combined with a proven ability to thrive in high-pressure environments.

EXPERIENCE

Seasonal Sales and Customer Representative | Canada (Remote)

SSG (Support Service Group)

Oct 2024 - Jan 2025

  • Engage directly with customers to support them in making successful purchases by offering detailed product information, addressing inquiries, and ensuring a smooth buying experience.

  • Support customers in making informed purchasing decisions by information, providing detailed and accurate product recommendations, and personalized assistance.

  • Address customer inquiries promptly, resolve issues effectively, and ensure all interactions lead to a positive experience.

Marketing Support Specialist | Canada (Remote)

Web2Capture

  • Leveraged analytical skills to assess marketing data, identify trends, and contributing to an overall increase in customer engagement.

  • Provided exceptional support by efficiently resolving inquiries and maintaining a positive client relationship, enhancing brand loyalty.

  • Worked effectively with Technical team to facilitate project success and boost customer satisfaction.

Customer Service Chat Representative | Canada (Remote)

TTEC

June 2021 - Oct 2021

  • Managed real-time customer interactions, rapidly identifying and addressing issues to ensure customer satisfaction and efficient service.

  • Handled multiple customer conversations simultaneously, maintaining high accuracy and responsiveness across all interactions.

Dec 2022 - Sep 2024

Your Trusted
Customer Service Specialist

Dedicated to enhancing customer satisfaction, I leverage my skills in problem-solving and communication to build strong client relationships and support marketing efforts effectively.

A wooden desk features a laptop displaying an email marketing webpage. On the desk are envelopes, one open with a blue inner lining, and two visible notes with the phrase 'Email Marketing.' There is also a small potted plant with green leaves and a yellow tape labeled 'Saturday Delivery.'
A wooden desk features a laptop displaying an email marketing webpage. On the desk are envelopes, one open with a blue inner lining, and two visible notes with the phrase 'Email Marketing.' There is also a small potted plant with green leaves and a yellow tape labeled 'Saturday Delivery.'
Empowering Customer Experiences
Driven by Results

With a focus on data-driven analysis and cross-functional collaboration, I aim to stand out as a candidate who thrives in high-pressure environments and delivers exceptional service.

Customer Service Excellence

Dedicated support specialist enhancing client relationships and ensuring customer satisfaction through effective communication

Client Relationship Management

Building strong connections for lasting customer loyalty and satisfaction in every interaction.

Data-Driven Insights

Utilizing analytics to improve service delivery and enhance overall customer experience effectively.

Problem Solving Skills

Expertly addressing challenges with innovative solutions to exceed customer expectations consistently.

RECOGINITION

Newspaper Headlines

Featured in the local newspaper for my exceptional work in designing and creativity.

My ability to take complex information and present it in a way that is both informative and easy to understand sets me apart. Have a strong knack for identifying key issues and developing practical solutions, whether through design, education, or public outreach.

Recognition Award

In recognition of my exceptional work in designing a Road Safety Book that has made a significant impact in promoting safer driving practices. For my dedication to public safety and innovation, I was honored with a distinguished government award.

The award celebrates my ability to merge design with social responsibility, demonstrating my passion for making a real difference in the community. This has not only raised awareness but also set a new standard for how educational resources which can effectively communicate life-saving information to the public.

5 YEARS FROM NOW

"In five years, I see myself in a leadership role as a Team Lead or Supervisor in customer service. Leveraging my experience in managing customer inquiries and resolving complex issues, I aim to guide a team of representatives by applying my strong communication, problem-solving, and coaching skills. I'm committed to fostering a collaborative environment that drives high performance and customer satisfaction. My goal is to inspire and support my team to exceed expectations while continuously optimizing processes and performance metrics to ensure both individual and team success."

Masters in Computer Science

Madras University

Bachelors in Computer Science

Madras University

LANGUAGES KNOWN

EDUCATION

English

Fluency : Advanced

Others

Tamil, Telugu, Kannada, Malayalam, Hindi

HOBBIES

Designing, Editing, Cooking, Painting, Pencil Sketching

Connect

Empowering customer service through exceptional support.

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